Account Questions
While many of our products are often sold through other businesses, everyday homeowners can apply for a Artcilux account with payment set up via a major credit card. Most often though, we encourage homeowners to look to our Artcilux Dealer network as these are professionals with deep technical knowledge and familiarity in installing and servicing our catalog of products.
Yes, both industry professionals (e.g., manufacturers, contractors, architects, designers, dealers) and enthusiasts are welcome to register via this registration form.
Benefits of registration include:
- 24/7 ordering access
- Order history records
- Real-time order tracking
- Visibility of pricing and stock availability
- Ability to create shopping lists
- Quick order entry
- Significant discounts
If you already have an account but no login credentials, email us at
customerservice@artcilux.us
to request access.
This allows the co-user to view all pending purchase orders - orders that have been placed with Artcilux in the past.
This allows the co-user to view all shipping details on previously placed orders.
This option provides for the co-user to place an order. If the Admin does not allow a co-user to place orders they will still be able to build shopping carts and shopping list.
Artcilux website allows you to set various price levels that a co-user can see when they access the website.
If you want to show your net price, plus a mark-up, you can set that percentage here.
Allowed to access shopping lists of other users of the account?
This provides permission for the co-user to view other shopping list created by others on your Artcilux account.
Complaints and Returns
Contact our Customer Service or file a complaint online.
Please refer to our Return Policy for detailed return policy information.
Ordering
Yes - you must be a Registered User of the site to be able to place orders on our website. By registering for our site you will be able to see your discounted price as well as availability of Items you wish to purchase directly from Artcilux.
Once you have a Artcilux Account, you can view pricing and availability of our products, as well as place orders. Pricing and availability will be shown on the Product Detail Page - as well as in your Shopping Cart.
If your account using your current credit terms. If you are setup as a Credit Card account you will need to add or select a credit card. Artcilux accepts the following credit cards: MasterCard, Visa, American Express and Discover.
Artcilux strives to ship same business day when orders are entered by 2 p.m. each business day.
Yes - when you select the "Quick order" link in the top right navigation bar you will view a sub-screen that allows you to key in Items that you would like to order. We will verify each Item availability and add it to your Shopping Cart. Select the "Add Additional Items" link to add up to 50 items to your Shopping cart. For more information see our Getting Started Guide for Placing Orders.
You can order quickly and efficiently by uploading an Excel spreadsheet directly to our website with your order. Simply download our Excel order template below to get started. Please remember that the Artcilux online shopping cart is limited to 50 lines per order.
Within moments of placing your order online, you will receive an order confirmation that recaps not only the items you’ve ordered, but also when the order will ship.
Once you’ve clicked ‘Place Order’ we won’t be able to make any changes or additions to your order. However, our Customer Service staff will be glad to work with you on managing your order.
We invite you to chat with us while browsing our website. You can find this feature in the top right corner of our website. This feature is helpful if you need assistance in selecting the correct product or make shipping arrangements that are not available via the website.
If an item is not available or not available in the quantities you are requesting, you will be informed when you view the Shopping Cart page. Please note that shipping time and charges will vary based on the warehouse assigned to your account. You may update the quantity selected in the Shopping Cart and we will re-check availability of the item at the new quantity. Please note that the estimated arrival date is estimated and we cannot guarantee that date.
Yes, within the shopping cart, there is an option to update all order lines at once. Similarly, you also have the capability of updating a requested delivery date for individual order lines as well.
Website Questions
If you have co-user access and your credentials aren’t being accepted, try logging in as a co-user by ticking the "Sign in as co-user" box at the top of the Sign in/Register screen. This will ask for your account number, user name and password. The Admin user for your company can help you recover your sign in details.
If you are the admin user and are having issues, use the Forgotten Password area, contact us here.
You can request your password through our Forgotten Password form.
1. Log into you Artcilux account.
2. Click on the "My Account" link located in the top right corner and select "Orders".
3. Then select "Shipment History" in the left hand side navigation.
4. Change the "Period" to the selection range that you would like to search.
5. Click on the "Delivery Number" link.
6. Under the "Tracking Number" header, you will find the tracking number and a link to track your order (Note: Pick up orders will not have tracking information).
Use this text to answer questions in as much detail as possible for your customers.
Your shopping list are located under the "My Account" section and are only visible if you are logged in.
Your saved addresses can be viewed on the shipping page during checkout, or through the "My Account" section of the site. A default shipping address can be assigned in this area.
Please email customerservice@artcilux.us if the issue is urgent.
General Questions
For any inquiries, please reach out to us at customerservice@artcilux.us. Our team will handle your needs promptly and thoroughly.
Please refer to Artcilux's Terms of Sale for detailed warranty information.
Artcilux America Co. is actively growing our community of dealers and resellers across the country, with both offline partners and authorized online resellers. We’re always looking to welcome more passionate partners to join our network—feel free to contact us directly for details on collaboration or product availability.
To find out about dealers near you, or if you’re interested in becoming a local partner yourself, simply drop us a message at infoartcilux808@artcilux.com. We’ll be happy to share the latest updates and discuss opportunities.
Absolutely! We’re excited to welcome new Authorized eResellers. Please review Artcilux's Authorized eResellers Policy first, then contact customerservice@artcilux.us to start your application.